Yuze Digital – Terms of Service

1. Introduction

Welcome to Yuze Digital India Private Limited (“Yuze Digital,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) are a legally binding agreement between you (“User,” “you,” or “your”) and Yuze Digital India Private Limited governing your access to and use of our website, mobile application, and related services (collectively referred to as the “Platform”).
By using the Platform or any of our services (“Services”), you acknowledge that you have read, understood, and agree to these Terms.

2. Company Information

The Platform is owned and operated by Yuze Digital India Private Limited, a private limited company incorporated under the laws of India, having its registered office at:
90/31, 1st Floor, Malviya Nagar, South Delhi, New Delhi – 110017, India
CIN: AABCY8126F (hereinafter referred to as “Yuze Digital India” or “the Company”).

3. Co-Branding and Wallet Issuance

LivQuik Technology (India) Private Limited, having its registered office at C-15, Sriram Nivas, 1st Floor, Secretariat Colony, Thiruvalluvar Nagar, Alandur, Chennai, Tamil Nadu – 600016, is an RBI-authorized PPI issuer.
Prepaid instruments marketed by Yuze Digital India are issued by LivQuik. Detailed terms and conditions are available at:
livquik.com/ppi/terms-and-conditions

4. Updates to These Terms

We may revise these Terms, update the Platform, or modify Services to improve user experience or comply with applicable law.

• Please review this page periodically for updates.

• If you do not agree with any changes, you must stop using the Platform.

• Continued use after updates constitutes acceptance of revised Terms.

5. Applicability

These Terms apply to:

• Your visit to and use of the Platform and Services; and

• All information, recommendations, and services provided to you on or through the Platform.

This document is an electronic record in terms of the Information Technology Act, 2000 and the applicable rules made thereunder. It is generated by a computer system and does not require physical or digital signatures.
By clicking on the “SUBMIT” or “I AGREE” button, you consent to be bound by these Terms.

6. Acceptance and Privacy

By accepting these Terms:

1. You also accept our Privacy Policy, available at https://www.yuzedigital.com/india/privacy-policy.

2. You consent to receive promotional emails and SMS from Yuze Digital. You may unsubscribe anytime using the opt-out option.

7. Eligibility

To use the Platform and Wallet Services, you must:

• Be at least 18 years of age and have full legal capacity to enter into a binding contract.

• Be a resident of India.

• Successfully complete the Know Your Customer (KYC) verification process as required by RBI regulations.

By registering and using the Platform, you confirm that the information you provide is accurate, current, and complete.

8. Types of Wallets

The Platform may offer different types of Wallets as permitted under RBI guidelines, including but not limited to:

8.1 Min KYC Wallet

1. Minimum details shall necessarily include a mobile number verified with OTP and a self-declaration of name and unique identity / identification number of any ‘mandatory document’ or OVD or any such document with any name listed for this purpose in the Master Direction on KYC, as amended from time to time.

2. Such PPIs shall be reloadable in nature. Loading / Reloading shall be from a bank account / credit card / full-KYC PPI.

3. The amount loaded in such PPIs during any month shall not exceed Rs.10,000 and the total amount loaded during the financial year shall not exceed Rs.1,20,000.

4. The amount outstanding at any point of time in such PPIs shall not exceed Rs.10,000.

5. These PPIs shall be used only for purchase of goods and services. Cash withdrawal or funds transfer from such PPIs shall not be permitted.

6. PPI shall have an option to close the PPI at any time. The closure proceeds can be transferred ‘back to source account’ (payment source from where the PPI was loaded). Alternatively, the closure proceeds can be transferred to a bank account after complying with KYC requirements of PPI holder.

8.2 Full-KYC Wallet

1. Video-based Customer Identification Process (V-CIP) can be used to open full-KYC PPIs as well as to convert Small PPIs into full-KYC PPIs.

2. Such PPIs shall be reloadable in nature.

3. The amount outstanding shall not exceed Rs.2,00,000/- at any point of time.

4. Funds can be transferred ‘back to source account’ (payment source from where the PPI was loaded) or ‘own bank account of the PPI holder’ (duly verified by the PPI issuer). However, PPI issuer may set the limits considering the risk profile of the PPI holders, other operational risks, etc.

5. PPI issuer shall provide the facility of ‘pre-registered beneficiaries’ whereby the PPI holder can register the beneficiaries by providing their bank account details, details of PPIs issued by same issuer (or different issuer as and when permitted), etc.

6. In case of such pre-registered beneficiaries, the funds transfer limit shall not exceed Rs.2,00,000/- per month per beneficiary. PPI issuer shall set the limits within this ceiling considering the risk profile of the PPI holders, other operational risks, etc.

7. Funds transfer limits for all other cases shall be restricted to Rs.10,000/- per month.

8. Funds transfer from such PPIs may also be permitted to other PPIs, debit cards and credit cards as per the limits given above.

9. There is no separate limit on purchase of goods and services using PPIs and PPI issuer may decide limit for these purposes within the overall PPI limit.

10. PPI issuer shall also give an option to close the PPI and transfer the balance as per the applicable limits of this type of PPI.

11. Cash withdrawal shall be permitted up to a maximum limit of Rs.2,000/- per transaction within an overall monthly limit of Rs.10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.).

12. Accounts opened using Aadhaar OTP based e-KYC, in non-face-to-face mode: The User shall enter the mobile number registered with Aadhaar in the mobile application for onboarding, or else there will be a mismatch and then the application from the user shall be rejected. By accepting the terms of opening this account, the customer consents to LivQuik Technology (India) Private Limited to open a LivQuik Account and share his data including KYC related data to CERSAI for CKYCR updation as and when it deems fit for the purpose of providing him services from time to time and also declares that no other account has been opened nor will be opened using OTP based e-KYC process with LivQuik Technology (India) Private Limited or with any other entity. Customers onboarded via Aadhaar OTP based e-KYC shall undergo Customer Due Diligence (CDD) within one year, either via V-CIP or Biometric process in face-to-face mode. If the CDD procedure as mentioned above is not completed within a year, such PPI shall be closed immediately. The aggregate balance of all the accounts of the customers opened using Aadhaar OTP based e-KYC, in non-face-to-face mode shall not exceed Rs. 1 lakh. In case, the balance exceeds the threshold of Rs. 1 lakh, the account shall cease to be operational, till CDD as mentioned above is completed. The aggregate of all credits in a financial year, in such accounts taken together, shall not exceed Rs. 2 lakh. No other account has been opened nor will be opened using OTP based KYC in non-face-to-face mode with any other RE. LivQuik shall send transaction alerts, OTP, etc. only to the mobile number of the customer registered with Aadhaar. Any request for change of mobile number in such accounts shall be succeeded only after change of the respective number in the customer’s Aadhaar card.

The specific wallet type and limits applicable to you will be displayed in your Yuze app account.

9. Use of the Platform

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform for any fraudulent or unlawful activity.

• Attempt to gain unauthorized access to any system or network connected to Yuze or LivQuik.

• Violate RBI or other regulatory requirements applicable to digital payments.

• Misuse any referral or promotional programs offered by Yuze.

10. Fees and Charges

Yuze and LivQuik may charge applicable fees for wallet issuance, loading, usage, or other related services, as communicated from time to time.
You will be notified of any such charges within the Platform before the transaction is processed.

Charges and Fees

1. Surcharges as charged by merchants will be applicable on transactions performed by cardholders for certain merchant categories.

2. The following fees and charges are applicable to the wallet. These may be revised from time to time, and any updates will be reflected in the Terms and Conditions accordingly.

Charges and Fees without GST

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11. KYC and Verification

Yuze and LivQuik are required to comply with RBI’s KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines. You agree to:

• Provide accurate and valid identity and address proof documents.

• Allow verification through authorized third-party service providers.

• Promptly update your information if it changes.

Failure to comply with KYC requirements may lead to suspension or termination of your Wallet.

You authorize LivQuik (and any third party appointed by LivQuik) to facilitate your KYC process as may be required from time to time.

12. Transactions and Limits

All transactions through your Wallet are subject to:

• Transaction and balance limits prescribed by the RBI.

• Availability of sufficient balance.

• Successful system validation and compliance checks.

Yuze and LivQuik reserve the right to delay, decline, or reverse transactions that appear suspicious or violate regulatory norms.

13. Refunds and Disputes

In case of failed or incorrect transactions:

• Refunds will be processed in accordance with LivQuik’s refund policy and RBI guidelines.

• For assistance, you can contact Yuze customer support at [Insert support email/contact].

• Dispute resolution timelines and processes are subject to regulatory requirements.

14. Account Suspension or Termination

Your access to the Platform or Wallet may be suspended or terminated if:

• Required by law, court order, or regulatory directive.

• You provide false or misleading information.

• You misuse the Platform or violate these Terms.

• Any suspicious or fraudulent activity is detected.

Upon termination, any remaining balance in your Wallet will be handled as per RBI-prescribed procedures.

15. Expiry of PPI

1. Under the extant co-branding arrangement between LivQuik and Yuze Digital India, category of primary issuance shall be Card PPIs, which shall be backed by Wallets. The expiry period for Card PPIs shall be 5 years or date of expiry, as mentioned on the card, whichever is applicable as per the programme, and the Wallets shall have a perpetual validity.

2. Card which has expired can be blocked and the remaining balance in card can be refunded back to customer.

3. LivQuik may transfer the outstanding balance to its Profit & Loss account three years after the expiry date of PPI. In case the PPI holder approaches LivQuik for refund of such amount, at any time after the expiry date of PPI, then the same shall be paid to the PPI holder in a bank account.

4. PPI Issuer shall have the right to automatically renew the cards which are actively transacting. By accepting the terms and conditions, you implicitly provide your consent for auto-renewal of your card.

5. The validity of accounts opened using Aadhaar OTP based e-KYC, in non-face-to-face mode shall be 1 year.

16. Disputes

All the transaction disputes related to network shall be governed as per network guidelines by the PPI Issuer. The PPI Issuer will be the sole arbitrator in these disputes between the PPI holder and the merchant.

17. Issuer Policies

As a PPI user issued by LivQuik, it is your responsibility to visit LivQuik's website on a regular basis to obtain the latest updates on policies for LivQuik.

Refer below links to access LivQuik policies:

• Terms and Conditions: livquik.com/ppi/terms-and-conditions

• Grievance Policy: livquik.com/ppi/grievance-policy

• Privacy Policy: livquik.com/ppi/privacy-policy

• FAQ: https://livquik.com/wallet-faq

18. Intellectual Property

All content, trademarks, logos, and software on the Platform are the property of Yuze Digital or its licensors.
You may not copy, modify, or distribute any content without prior written permission.

19. Privacy and Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy and RBI guidelines on data protection.
By using the Platform, you consent to the collection and use of your data for service delivery and regulatory compliance.

20. Limitation of Liability

To the maximum extent permitted by law:

• Yuze Digital and LivQuik shall not be liable for indirect, incidental, or consequential damages arising out of your use of the Platform or Services.

• Neither party guarantees uninterrupted or error-free operation of the Platform.

• Yuze’s responsibility is limited to facilitating access to Wallet services issued by LivQuik.

21. Indemnity

You agree to indemnify and hold harmless Yuze Digital, LivQuik, and their affiliates, officers, and employees against any claims, losses, or damages arising from your breach of these Terms or misuse of the Platform.

22. Changes to the Terms

Yuze Digital may update or modify these Terms from time to time. Any changes will be posted on the Platform, and your continued use will constitute acceptance of the revised Terms.

23. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

24. Contact Us

For any questions, feedback, or support, please reach out to:
📧 support@yuze.in
📍 Yuze Digital India Private Limited
6th Floor, B Wing, Supreme Business Park, Hiranandani Gardens, Powai, Mumbai Maharashtra
400076, India.

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